Frequently asked questions

  • What does flow digital do?

    Flow Digital helps small and medium-sized businesses simplify and strengthen their digital systems so they can run smoother, grow faster, and waste less time. We audit your existing tools and workflows, identify what’s working (and what’s not), and design smart, practical solutions tailored to your team—whether that means fixing what you have, replacing what’s broken, or building something better. This includes internal workplace and external facing digital tools.

  • How do I get started?

    Start with a discovery call or fill out our contact form. We’ll chat about your needs, goals, and whether we’re a good fit.
    https://www.flowdigital.ca/book

  • How much does it cost to work with Flow Digital?

    Our pricing depends on the scope and type of project. We offer flat-rate packages for common needs and custom quotes for larger or more complex work. Let’s talk about what fits your budget.

  • Do you offer a free consultation?

    Yes—we offer a free 30-minute discovery call so you can get clarity on what you need and how we can help. https://www.flowdigital.ca/book

  • Can you work with my existing systems?

    Yes. We don’t force new software unless it makes sense. We’ll work with your current tools wherever possible and only recommend changes when the benefits are clear.

  • What kind of businesses do you work with?

    We work with service-based businesses, professional consultants, operations teams, and business owners who want to improve how their digital systems support daily work. Think trades, professional services, creative industries, and beyond.

  • Do you build websites?

    Sometimes—but only when it’s part of a bigger systems strategy. If you need a new website, we’ll either design it in-house or work with a trusted partner to get it done right.

  • How long does a project usually take?

    Most smaller/focussed projects take between 3 to 8 weeks, depending on complexity and how fast we collaborate. Quick wins can happen within days; larger transformations take more time to do right.

  • What does your process look like?

    Our process starts with a quick digital scorecard to assess where you are. From there, we do a deep dive audit, map out your tools and workflows, identify gaps, and co-create a clear, prioritized plan to move forward.

  • What do I need to have ready before working with you?

    Just an open mind and some insight into how your business works. We’ll guide the rest, including what tools you’re using, pain points, and priorities.

  • Where is Flow Digital based?

    Flow Digital is based in the Comox Valley on Vancouver Island, British Columbia—but we can work with clients across Canada and beyond, thanks to digital-first tools and remote collaboration.

  • What platforms do you recommend for small businesses?

    It depends on your business, but we often recommend Google Workspace, Notion, ClickUp, Zapier, or Make and Squarespace or Shopify for lean teams. We always tailor based on your needs.

  • Do I need to use specific tools or software to work with you?

    Nope. We’re tool-agnostic. We work with what you have and recommend platforms based on your goals, not our preferences.

  • Can you help migrate data from old systems?

    Absolutely. We can help clean, organize, and migrate your data from old systems to new ones with minimal disruption.

  • What if my team isn’t very tech-savvy?

    That’s okay. We explain things clearly, support your team, and build systems that people actually want to use. Need training? We offer custom options to build skills fast.

  • Why is it important to have strong digital systems?

    Strong digital systems save time, reduce errors, support your team, and let you grow without chaos. They’re not just nice-to-have, they’re a foundation for sustainable business.

  • What’s the ROI of improving digital workflows?

    Better workflows save time, reduce frustration, and let you serve more clients with less effort. The ROI often shows up in team productivity, fewer mistakes, and faster growth.

  • Is automation worth it for small businesses?

    Yes. Automation can reduce manual work, improve consistency, and free up your team to focus on higher-value tasks—even for small businesses.

  • Do you offer team training or workshops?

    Yes. It’s something we believe is critically important - understanding how to use what you have! We offer team training as part of projects or as standalone workshops. We tailor the content to your tools, your goals, and your team's skill level.

  • What kind of follow-up support do you offer after training?

    We offer follow-up support after training, including Q&A sessions, how-to guides, short videos, and optional check-ins to make sure things stick.

  • How soon can we start?

    We usually start new projects within 1–2 weeks of agreement, depending on availability. Rush work may be possible—just ask!